The cable guy’s keys: Technician saying to get results for opportunity Warner cable tv is actually telling all on Reddit
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People claiming are a Time Warner cable tv specialist is spilling techniques on Reddit.
Times Warner Cable, the second-largest provider of TV and websites in the usa, informed Quartz that it’s exploring the listings. “We’re incapable of verify if this person is obviously a current or former personnel,” a spokesman said.
Reddit consumer cableguy_the going an “Ask me personally Everything” (AMA) thread, uploading photo of their ID badge and consistent as proposed evidence of his tasks. His solutions to the questions arriving are really candid. Below are a few highlights (typos preserved).
On Comcast’s pending exchange of the time Warner cable tv:
We wish the merger because the current group in control will be the worst in current records. A lot of people acquiring discharged because impossible metrics. Most of the electricity happens to be given to customer care staff and removed through the those who in fact check out the residences and correct issues . It’s chaos together with organization is manage like shit IMHO [in my personal simple view].
Throughout the pressure between specialists and customer service representatives:
Yea customer care reps and techs become battling a combat that no body views. We dislike them, they detest us. They determine consumers the problem is the equipment when it almost never try. We tell customers just to dismiss precisely what the chap on the cellphone says because chances are high excellent, he’s never wired a home, hung a drop or solved wire.
On what’s truly wrong along with your connection:
Don’t think 50percent of what the agent in the cellphone lets you know. Simply arrange the tech. Leave your operate. He’s complete this before. The associate merely suggestions cell phones. it is almost NEVER the apparatus resulting in the problems.
Throughout the secret for you to get much better assist:
Whenever a technical shows up ,ask for his superiors wide variety. Simply tell him it’s 
just not to lose your but to escalate something. He could phone their sup to ensure the cool but that can help.
On what’s stopping more quickly net download speeds:
Actually, standard analogue wire. It takes up sooo a lot bandwidth . 1 station per volume vs bonding several wavelengths to supply 8 channels for a downstream and 4 for an upstream . After we go 100percent digital tv.. websites gets quicker. Additionally congestion. If you live around a college it’s the worst . Granny might use the girl 15 meg for email and surfing but younger Johnny school kid sucks in the data transfer in your community using netflix and torrenting and video gaming. But they shell out the exact same. IMHO what would correct this is certainly capping facts and giving anyone uncapped speeds.
On the reason why splitting your own wire connections is actually a bad idea:
Setting up a splitter just to attenuate the transmission is actually stupid we have facts labeled as attenuators which do this without adding needless splitter. However it is true that too much transmission is simply as terrible as not enough we name that distortion
On whether this Reddit AMA will cost him his tasks:
I would end up being discharged depending on whom catches myself. I would will also get an additional benefit its so very hard to share with with the method this company is currently structured.
About how Wi-Fi signals were unreliable, and certainly will be vanquished by doors and structure:
Yes most evident. Plaster structure particularly.Solid lumber doors, staying in a cellar whenever router is found on the second floors or vice versa. Wifi try a fickle beast.
On the “broken” wire modem:
Yea I discover this much. I might state in certain year I would state 5percent on the modems I switched had been really defective. We do many dog and pony show and simply swap they anyhow. The problem is almost always maybe not equipment relating. Modems either operate or they don’t. Discover therefore small among. These are generally easy products. We have tv series clientele using my notebook every thing employed fine, then change back into her equipment and everything goes to shit. They nonetheless need a brand new modem..Its insanity.
